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Support & FAQ (English)

Questions, bug reports and feature requests all go to the same place — qimuapp@gmail.com. Qimu is made by one person; every message is read by a human, usually answered within two business days. Please include your Qimu version, your OS version, and what you were doing when the problem happened.

Using Qimu

A break was due, but no reminder appeared.

Smart Rest is most likely holding it back: you are watching fullscreen video, presenting or gaming; an app is using the microphone (a call or meeting); or you have been away from the keyboard — while you are away the timer pauses, so time in another room is never counted as screen time. To change these rules: Settings → Break Schedule → Smart Rest.

How do I make Qimu start automatically at login?

On macOS Qimu does not start at login by default — it will never add itself to your login items without your consent. To turn it on: open Qimu → Settings → General → switch on “Launch at startup”. If macOS asks you to approve it, allow it in System Settings → General → Login Items. You can switch it back off in the same place at any time.

How do I quit Qimu completely?

Click the Qimu icon in the menu bar and choose Quit, or press ⌘Q while Qimu is frontmost. It stops reminding you until you open it again.

Where is my data stored, and how do I delete it?

Only on this Mac, in ~/Library/Containers/com.qimuapp.qimu/ (the App Store sandbox container). Delete that container and Qimu starts fresh. There is no account, and no screen-time data ever leaves your device.

Which macOS version do I need?

macOS 12 or later. A Windows 10 / 11 version is also available from the Microsoft Store.

Purchases, subscriptions & refunds

Is the free version usable?

Fully. Every reminder, every do-not-disturb rule, all five languages and both themes are in the free version, running the classic 20-20-20 numbers. Pro unlocks custom break frequency and duration, custom snooze, the weekly chart and day-by-day history, and settings export / import.

I bought Pro. How do I restore it on a new Mac, or after reinstalling?

Sign in with the same Apple Account you purchased with, open Qimu's Pro page and tap “Restore purchase”. This works for both the subscription and the one-time purchase.

How do I manage or cancel a subscription?

Subscriptions are managed by the App Store, not inside Qimu: System Settings → your Apple Account at the top → Subscriptions (or App Store → your avatar → Account Settings). Cancel at least 24 hours before the end of the current period to avoid renewal. Qimu cannot cancel a subscription on your behalf.

I would like a refund.

Refunds for App Store purchases are handled by Apple, not by us: submit a request at reportaproblem.apple.com with your Apple Account. If something in Qimu is what made you want a refund, please also drop us a line — we would rather fix it.

Something is broken

Qimu is unresponsive or the window is stuck.

Quit and reopen it first. If it happens again, please write to us with the Qimu version, your macOS version, and what you were doing at the time. Steps that reproduce it are the most useful thing you can send.

I cannot hear the chime when a break ends.

Check Settings → Break Schedule → “Rest-end chime” is on, then make sure your system volume is not muted and no Focus mode is suppressing sound.

I have a feature request, or found a bug.

Same address — just write. Qimu is made by one person, and every message is read by a human.